Scottsdale , United States
Be a part of the Orion Health success story!
We are an energetic, vibrant, adventurous New Zealand based company with a global reach; we have staff, offices and customers all over the world. Our award-winning solutions are utilized by leading health organizations. Using the latest technologies to develop health software, we make a positive difference in people's lives.
The results of your work will be used in 25 countries, saving thousands of lives, available on all possible devices and millions of people will be relying on it daily.
About the Role: Application Support Engineer II
The SaaS Application Support Engineer II is responsible for management and escalated issue resolution for the global managed services clients. The emphasis of the role is on the following Orion Health products: Orion Health Platform, Portal, Results, Viewer, HIE (Health Information Exchange), Clinical Data Repository, Notifications, Mobile, and Business Intelligence. They help in fulfilling Orion Health’s purpose - to revolutionize global healthcare by optimizing the algorithms of life.
Able to perform these tasks with no supervision, ability to perform their responsibilities as an individual and as part of the Team, able to correctly diagnose and independently address issues in a timely and effective manner to the satisfaction of the client, providing support outside of regular business hours on a periodic basis will be required, documentation on clients managed by their pod is complete and updated in a timely manner, continually updating skillset to better resolve problems and improve client environment.
Customer Support and Issue Resolution
Participate in the daily management of the Managed Services Application Stacks either in our Hosted Environment or on Client Premises as assigned, including but not limited to:
Essential: Bachelor's Degree in a technical discipline or equivalent experience preferred
In return, Orion Health offers:
Note: U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor visas or consider contract resources at this time.
Background checks will be required upon an offer of employment.
Reasonable accommodations will be made upon request to assist those candidates with disabilities during the interview process.
ORION HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, veteran or disability status, sexual preference or national origin