Auckland , New Zealand
We are an energetic, vibrant, and adventurous New Zealand company with a global reach; we have employees, offices, and customers all over the world. Our award winning solutions are utilized by leading health organizations. Using the latest technologies to develop health software, we make a positive difference in people's lives.
The result of your work will be used in over 25 countries, making a difference to thousands of lives, available on all possible devices with millions of people relying on it daily!
We have an opening for a Global Support Consultant to join The Resolve Group.
The Resolve Group are specialist product support consultants; they are deeply engrained with our product knowledge and are the lynch-pin between our global R&D Teams, Professional Services Teams and Product Teams.
You will be developed, trained, certified and taught everything you need to know, on a selection of our world-class software products, and become the go-to expert to minimize support needed from our R&D teams.
As a Global Support Consultant, your support will go beyond T3 as you will be helping our internal teams trouble-shoot issues when they need a hand. If the challenge requires additional capability, you will then become a Product Support Ambassador with our R&D teams, enabling them to delve into code to sort through potential issues.
You will have an enquiring mind – this means you enjoy trouble-shooting issues, delving into software products to understand how they work (and break) and continually develop yourself to become a highly regarded product knowledge hub.
Your must-have experience in Support will ensure you know how to ask questions to understand issues, grounded by excellent communication skills and technical experience with the following skills:
Experience in a vendor or health IT environment is a plus, and experience with complex, configurable, integrated products will be highly advantageous.
If this sounds like you, don't delay, apply now!