Scottsdale , United States
Be a part of the Orion Health success story!
We are an energetic, adventurous New Zealand-based company with a global reach; we have team members, offices, and customers all over the world. Our award-winning solutions are utilized by leading health organizations; using the latest technologies to develop health software, we make a positive difference in people's lives.
The results of your work will be used in 25 countries, saving thousands of lives, available on all possible devices and millions of people will be relying on it daily.
About the Role: Application Support Engineer III
The SaaS Application Support Engineer Level III is responsible for management and escalated issue resolution for the global managed services clients. The emphasis of the role is on the following Orion Health products: Orion Health Platform, Portal, Results, Viewer, HIE (Health Information Exchange), Clinical Data Repository, Notifications, Mobile, and Business Intelligence. They help in fulfilling Orion Health’s purpose - to revolutionize global healthcare by optimizing the algorithms of life.
This position is a great fit for YOU if you are able to: perform tasks independently, with no supervision; provide mentoring and coaching to Engineer IIs; perform your responsibilities as an individual and as part of the Team; and correctly diagnose and independently address issues in a timely and effective manner to the satisfaction of the client. You will need to provide support outside of regular business hours on a periodic basis, ensure documentation on clients managed by your team is complete and updated in a timely manner, and continually update your skillset to better resolve problems and improve our client environment.
Customer Support and Issue Resolution
You will participate in the daily management of the Managed Services Application Stacks either in our Hosted Environment or on Client Premises as assigned, including but not limited to:
Relevant Education and Job Experience includes:
Essential: Bachelor’s Degree in a technical discipline or equivalent experience is preferred
In return, Orion Health offers:
Note: U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor visas or consider contract resources at this time.
Don’t delay, apply now!
Orion Health Inc., is committed to providing equal opportunity in employment for all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, age, sexual orientation, genetic information, gender, gender identity or expression, military and veteran status or any other basis protected by applicable law.