Bangkok , Thailand

Closes: 31-May-2017

Customer Support

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Senior Support Analyst | Orion Health | Bangkok


Orion Health’s Success Story


We are an energetic, vibrant, and adventurous New Zealand company with a global reach; we have staff, offices, and customers all over the world. Our award winning solutions are utilized by leading health organizations. Using the latest technologies to develop health software, we make a positive difference in people's lives.


About the role


Our Bangkok office is looking to bring on board a Senior Support Analyst to support our customers across South East Asia. Be part of our exceptional, fresh thinking and friendly Bangkok team.

As a Support Analyst you will:


  • Be absolutely hands on - deal with real clients using products in the real world.
  • Be part of a living, breathing team that thinks and resolves issues as one.
  • Be a detective - sniff the truth of the issue out from client testimonies and uncover evidence to piece together the problem!
  • Be able to develop and implement best practices to meet business objectives.
  • Be able to demonstrate a depth and breadth of knowledge/skills in own area of expertise.


We are looking for people who thrive on solving problems, trouble shooting and have a strong customer focus. As well as this you’ll also have knowledge and working experience with SQL technologies, (MS SQL Server and or Oracle), Web Technologies (HTML, CSS, Javascript etc.), Networking, a working knowledge of server operating systems (Linux/Unix, Windows).


Knowledge of Java programming, and / or onsite software implementation experience, HL7 or XML would be a bonus.


Our products are extremely configurable, offering opportunity to leverage flexibility and wide scope for creative, technical problem solving.


About You


To be successful in this role you must have:

  • A Bachelor's Degree in Information Technology, Computer Science, Software Engineering or equivalent degree
  • A minimum of 3 years relevant industry experience in on-site or remote application consulting, administration or support
  • Excellent SQL Skills
  • Strong Networking experience
  • Excellent verbal and written communication skills
  • The  ability to work independently and as part of a team
  • The ability to prioritize and manage time effectively


In return Orion Health offer:


  • Defined career paths
  • Competitive salary package
  • Corporate benefits and perks
  • High-end hardware to work with
  • Flexible and social, but professional company culture
  • Unique learning, travel and career growth prospects


If you take pride in the quality of your work, are passionate and hungry to implement innovative ideas, this is the role that will take your career to the next level. Don`t delay, apply now!