Auckland , New Zealand

Closes: 07-Oct-2017

Customer Support

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Support Analyst – Customer Services 
Christchurch / Auckland

Orion Health`s Success Story:


We are an energetic, vibrant, and adventurous New Zealand company with a global reach; we have staff, offices, and customers all over the world. Our award-winning solutions are utilised by leading health organisations. Using the latest technologies to develop health software, we make a positive difference in people's lives.


The result of your work will be used in over 25 countries, making a difference to thousands of lives, available on all possible devices with millions of people relying on it daily!


About the Role:


We have an opening for a Support Analyst who has a passion in providing the highest quality customer service with a technical focus and who takes a proactive approach in improving support delivery as well as their own continuous learning and development.


The successful candidate will provide world-class customer focused support and serve as a primary contact for clients who experience service interruptions or seek technical advice on Orion Health Products. The primary role of the Support Analyst is that when our software products or configuration isn't working or looking the way it should, our clients will rely on your sound know-how to investigate, troubleshoot and create technical solutions for these errors. 


You'll have exposure to our customers, cutting edge software products and the best professionals in the healthcare technology sector.


About You:


You’re proactive, people centric and focused on delivering the best outcome possible. Your strengths are your communication skills and ability in of resolving complex issues. This means you’ll be a problem solver and have an openness to sharing information with your team members around you.


What will catch our attention is experience is: :

  • Problem solving mentality: strong logical and analytical thinking skills.
  • Knowledge of  HTML, Internet Protocols, LINUX, Windows, SQL and XML.
  • Knowledge of Java, JavaScript, or .NET programming languages is an advantageous.
  • Willing to do after hours on call support.
  • Demonstrate knowledge of monitoring tools, patching operating systems.
  • Experience in the health domain is advantageous or at a minimum, you have a real intrigue and passion for healthcare!
  • May be tertiary qualified in Computer Science, Information Technology or related field.

In return, Orion Health offers:


  • Defined career paths
  • Competitive salary package
  • Corporate benefits including discounted gym, health insurance and more
  • Breakfast, fruit, freshly ground coffee daily
  • Social Fridays
  • Flexible and social, but professional company culture
  • Unique learning, travel and career growth prospects

This role can be based in either Christchurch or Auckland. 


If this sounds like you, don't delay, apply now!