Auckland , New Zealand

Closes: 26-Apr-2017

Customer Support

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Orion Health`s Success Story:


Orion Health is a global leader in health technology. Our products already enable and improve healthcare quality for patients across the globe. But we are only getting started. We're now building the world's most advanced health technology platform. It will change the way healthcare is delivered, and make a positive impact on millions of people's lives.


We are an energetic, vibrant, adventurous New Zealand company with a global reach; we have staff, offices and customers all over the world. Our award winning solutions are utilized by leading health organizations. Using the latest technologies to develop health software, we make a positive difference in people's lives.


The results of your work will be used in 27 countries, available on all possible devices and 1,000,000's of people will be relying on it daily.


About the Role:


We have an opening for a Support Analyst to join our Resolve Group and provide world-class customer support to both internal and external customers.


When our software products or configuration isn't working or looking the way it should, our clients will rely on your sound know-how to investigate, troubleshoot and create technical solutions for these errors.


This may seem like a tall-order but you will be supported by a benevolent team and have access to our product experts who will help guide you to solutions when you need a hand.


So by joining us as a Support Analyst, you'll be pulled out of the dark-support-corner and be brought to the forefront on our LARGEST programme of work. You'll have exposure to our customers, cutting edge software products and the best professionals in the healthcare technology sector.


About You:


You will be customer focussed - and by customer focussed we mean you'll be easy to talk to, happy to help and radiate patience. You'll be naturally curious and determined to investigate and nut-out errors so you can produce solutions that save the day!


To be successful in this role you will need 3 + years experience in on-site and remote first/second level application support. You'll have broad tech knowledge across HTML, Internet Protocols, Linux, Windows, SQL and XML. Knowledge of Java, Javascript, or .NET programming languages would be a bonus.


In return, Orion Health offers:


  • Defined career paths
  • Competitive salary package
  • Corporate benefits
  • Flexible and social, yet professional company culture
  • Unique learning, travel, and career growth prospects

If this sounds like the role for you, we'd love to hear from you.